Help
Quick answers, and how to reach a person.
Questions
Do I need a phone number?
No. You sign up with a username and a password. Adding a phone number is optional: it lets you sign in with it and, only if you turn it on, lets people who already have your number find you.
Can Hushpiper read my messages?
No. Messages are encrypted on your device and can only be opened on the devices of the people in the chat. See Security for how, and for what isn't finished yet.
What if I lose my phone or forget my password?
When you sign up you get a 12-word recovery phrase: write it down and keep it safe. With it you can set a new password and sign in on a new device. Your other signed-in devices keep working, and you can sign the lost phone out from any of them. Chats you want to keep can be saved as an encrypted backup file.
Which devices can I use?
Android phones, Windows computers and any web browser, up to 10 devices on one account. iPhone is coming.
Is it free?
Yes. There are no ads, and we don't sell or share your data.
Someone is bothering me. What can I do?
Block them from their profile or the chat menu: they can't message or call you. Report them with Report in the chat menu, which sends us the messages you choose so we can act. You can also set a contact PIN so strangers need it before they can message you.
How does the panic button work?
Press Record and your phone records audio in small encrypted pieces, sending each one as it goes to your other devices and your trusted contacts, who are alerted. A recording can't be deleted for 24 hours, so someone who grabs your phone can't wipe it at once. In an emergency, always call the emergency services first.
Delete your account
In the app: Settings, tap your name at the top, then Delete my account. This deletes your account, your profile and everything our server still holds for you, and signs out all your devices. Messages already delivered stay on the devices of the people you sent them to.
If you can't get into the app, email support@hushpiper.com from the address on your account, or with your username, and we'll confirm it's you before deleting it.
Contact us
- Help with the app: support@hushpiper.com.
- Report abuse or illegal content: use Report in the app, or abuse@hushpiper.com.
- Your data and privacy: privacy@hushpiper.com.
- Security problems: see Security.